They can be deleted one by one, or multiple transactions can be deleted at one time. These transactions need to be manually deleted from the register. And following the steps to deactivate and reactivate.Express Web Connect only: Duplicate transactions may occur due to the 90 day look back when downloading transactions.If the transactions have already been accepted to the register, restore a backup file. They can only be deleted one by one. These transactions need to be manually deleted from the register. Ensure the customer selects the correct date range when importing the Web Connect file to the restored backup.Quicken Connect only: Duplicate transactions may occur due to the 5 day look back when downloading transactions. If there are too many transactions to delete, restore a backup file.
![]() ![]() First, confirm all accounts have been deactivated including hidden (Quicken), or inactive (QuickBooks) accounts. If the account is not deactivated, it will not appear in the drop down menu. The customer has selected “Create a new account” when importing the Web Connect file, or they were unable to find their account in the drop down menu and created a new account anyway. Pdfa creator for macEnsure the customer selects the correct account to link to, when importing the Web Connect file to the restored backup.Not as common: Unable to deactivate accountThis may be caused by data issues with the file. If the transactions have already been accepted to the register, restore a backup file. After deleting the downloaded transactions, deactivate the account then import the Web Connect file ensuring the customer selects “Use existing account” and selects the correct account. If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting. If the customer is not able find their account in the drop down list, refer to Intuit connectivity support to assist further.Activated the incorrect account during ReactivationOpen the account register for the account that was linked incorrectly. ![]()
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